Refund policy

Return & Refund Policy

Thank you for shopping at SpaceAce.ink!

Because all of our products are custom-made to order, we do not maintain a warehouse of inventory. Each item is individually printed and crafted just for you upon purchase. As a result, our return and refund policies differ from traditional retail stores.

Please read our policy carefully prior to placing your order.

1. Order Modifications & Cancellations

  • Immediate Production: Once an order is placed, it is automatically sent to our printing partners for production.

  • Cancellation Window: If you need to cancel or modify your order (e.g., incorrect shipping address or size selection), you must contact us within 2 hours of placing your order at sales@spaceace.ink. Once production has begun, orders cannot be canceled or modified.

2. Damaged, Defective, or Incorrect Items

We take quality very seriously. If your item arrives damaged, misprinted, or defective, or if you receive the wrong item, we will happily provide a free replacement or full refund.

  • How to Report: Contact us at sales@spaceace.ink within 30 days of delivery.

  • Required Details: Please include your Order Number, a brief description of the issue, and clear photos showing:

    • The defect, misprint, or damaged area.

    • The entire garment/item flat on a surface (for sizing or design issues).

    • The shipping label attached to the original packaging.

Once verified, we will arrange for a replacement to be printed and shipped to you at no additional charge, or issue a full refund to your original payment method. You do not need to ship the damaged item back to us.

3. Buyer’s Remorse, Wrong Size, or Address Errors

Because every product is printed specifically for you when ordered, we cannot accept returns, exchanges, or issue refunds for the following:

  • Incorrect Size Choice: Please carefully review the size chart provided on each product page before ordering.

  • Change of Mind: We cannot offer refunds or exchanges if you simply decide you no longer want the product.

  • Incorrect Shipping Address: Items returned to sender due to an invalid or incomplete address provided at checkout will require additional shipping fees to be resent. Unclaimed orders are forfeited after 30 days.

4. Lost Packages

If your tracking information indicates that your package was delivered but you have not received it:

  1. Check around your delivery location (porches, back doors, garage areas).

  2. Check with family members or neighbors.

  3. Contact your local post office or courier with the tracking number provided.

If tracking has stopped updating for more than 14 business days (domestic) or 21 business days (international), please reach out to us at sales@spaceace.ink so we can investigate and arrange a replacement if determined lost in transit.

5. Contact Us

If you have any questions or concerns regarding your order, please reach out to our customer support team:

  • Email: sales@spaceace.ink

  • Response Time: We aim to respond to all inquiries within 24 hours.